Rental Terms and Conditions

Car Rental Terms and Conditions in Yerevan, Armenia — Caravan Rent A Car
These rules explain how car rental works in Yerevan, what documents are required, what is included in the rental price, how insurance and the Security Deposit operate, and the rules for using the vehicle within the territories of Armenia and Georgia.

1. General Provisions

1.1. In these Car Rental Terms and Conditions, the company Caravan Rent A Car is referred to as the Lessor, and the person requesting vehicle rental services or related services is referred to as the Customer.
1.2. Ordering a vehicle and additional services is recommended in advance. Reservations are accepted through:

• website
• telephone
• e-mail
• Viber, WhatsApp and other messengers
• Caravan Rent A Car office

1.3. As a rule, vehicle reservations are made without prepayment. However, in certain cases the Lessor may request prepayment and/or additional information necessary to confirm the reservation.
1.4. Persons under the influence of alcohol, narcotic, psychotropic or medicinal substances that negatively affect their well-being and ability to operate a vehicle are not entitled to sign a rental agreement or drive the vehicle.

2. Reservation: Rights and Obligations of the Customer

2.1. The Customer must provide accurate and up-to-date information when placing an order. Any changes in the provided information must be communicated to the Lessor no later than 5 days before the start of the service.
2.2. The vehicle is considered reserved for the Customer upon receipt of confirmation from the Lessor or upon signing a vehicle reservation agreement. The vehicle is considered rented from the moment the bilaterally signed rental agreement enters into force.
2.3. If the Customer cancels the reserved vehicle or postpones the rental start date, no penalty is charged if the Lessor is notified in writing at least 48 hours before the rental start time. If notification is made later, a penalty equal to the cost of 1 rental day will be charged.
2.4. In case of Customer no-show at the agreed time without prior notice or cancellation, a 3-hour waiting policy applies from the scheduled vehicle delivery time. After this period the reservation is automatically cancelled by the Lessor.
2.5. From the moment the vehicle is received, the Customer (or another person assuming full responsibility for the rental under the agreement) is considered the Renter, and persons authorized to drive the vehicle are considered Drivers.

3. Requirements for the Renter and Driver

 3.1. To sign the rental agreement, the Renter must:

• be between 22 and 70 years old
• have at least 2 years of driving experience according to the driving license

3.2. The Renter bears full responsibility under the vehicle rental agreement.
3.3. If the Renter is an individual, the following documents must be provided:

• valid driving license
• valid passport
• foreign citizens — passport used to enter the Republic of Armenia
• citizens of Armenia may present an ID card instead of a passport

In addition, the Renter must provide a Security Deposit (by blocking the amount on a bank card or paying in cash) or choose the "Full CDW with Zero Deductible" option, in accordance with Clause 8.5.
3.4. If the Renter is a legal entity, the following must be provided:

• power of attorney from the organization
• passport of the authorized representative
• valid driving license

3.5. Subleasing of the rented vehicle is strictly prohibited.
3.6. Although the Renter bears responsibility, any additional Drivers may operate the vehicle only with prior approval of the Lessor and with a corresponding note in the rental agreement. Without such permission, transferring control of the vehicle to any third party is prohibited.
3.7. Each additional Driver must also:

• be between 22 and 70 years old
• have at least 2 years of driving experience according to the driving license
• provide a valid driving license and passport

A separate fee is charged for granting driving rights to each additional Driver.
3.8. When operating the vehicle, the Driver must comply with traffic regulations. The Driver is responsible for payment of fines incurred during the rental period.
The Driver must:

• park only in permitted places
• lock doors and trunk when leaving the vehicle
• activate the anti-theft system
• not leave keys or documents in the vehicle
• keep keys and documents under personal control

In case of vehicle theft, the Renter must return the original vehicle keys and documents.
3.9. If a technical malfunction is detected, the Driver must immediately notify the Lessor. If the malfunction, defect, or loss of vehicle components occurred due to the Driver’s fault, the Driver must fully compensate the damage. If the malfunction occurred not due to the Driver’s fault and further operation is unsafe, the Renter may demand a replacement vehicle of the same group.
3.10. In the event of an accident, loss or theft of the vehicle (or its parts), the Driver must:

• immediately notify the Lessor and the Police
• not move the vehicle until official documentation is completed
• assist in preparing reports and protocols in accordance with the law and provide them to the Lessor

3.11. If the Renter or Driver causes damage to third parties or their property, such persons may not make claims against the Lessor, and the Lessor shall bear no liability. The insurance company under MTPL (Third Party Liability Insurance) and/or CASCO, and in cases provided by Armenian legislation, may exercise subrogation rights exclusively against the Renter or Driver.
3.12. If insurance terms are violated as a result of actions or omissions of the Renter or Driver, the Lessor bears no liability, and the insurance company may not demand reimbursement from the Lessor by way of subrogation.

4. Rights and Obligations of the Lessor

4.1. If the order is not automatically confirmed, after receiving the order the Lessor undertakes to contact the Customer as soon as possible, but no later than 2 days, inform about the possibility of fulfilling the order and provide reliable answers to questions related to the rental.
4.2. The Lessor undertakes to provide the reserved vehicle to the Customer at the agreed time. If the reserved vehicle has technical malfunctions, the Lessor must provide another vehicle of the same group, type and class or higher, the cost of which does not exceed the cost of the reserved vehicle.
4.3. If on the day of rental the Lessor does not provide the Customer with a vehicle of the class specified in Clause 4.2, the Lessor shall pay the Customer a penalty equal to the cost of 1 rental day.
4.4. The Lessor is not responsible for lost, forgotten or missing personal belongings in the rented vehicle, as well as for health issues of passengers.
4.5. During the rental period, the Lessor provides technical maintenance of the vehicle, provided that the need for such maintenance did not arise due to the Customer’s fault, except for basic maintenance, including:

• replacement of a spare wheel
• topping up windshield washer fluid
• replacement of bulbs
• similar actions

4.6. If during the term of the agreement the vehicle becomes inoperable not due to the Renter’s fault and further operation becomes unsafe, the Lessor undertakes to eliminate the malfunction, or provide another vehicle of the same group, type and class or higher, within a reasonable time, without causing unnecessary inconvenience to the Renter.
4.7. The Lessor undertakes to provide the Renter with all documents necessary for the lawful operation of the vehicle.
4.8. In case of violation of any rental agreement terms, the Lessor has the right to:

• confiscate the vehicle
• terminate the agreement unilaterally
• retain paid amounts
• claim full compensation for damages

In such cases the Lessor shall not be responsible for loss or damage of items left in the vehicle.

5. Vehicle Delivery, Return and Operating Rules

5.1. Rental vehicles may be operated only within the territory of the Republic of Armenia. With special permission (power of attorney) issued by Caravan Rent A Car, the vehicle may also be used in Georgia, provided the minimum rental period is 2 days.
Vehicles are provided without external advertising. Mileage is unlimited.
5.2. The processing of documents, as well as the pick-up and return of the vehicle, may be carried out at the Caravan Rent A Car office or, for an additional fee, at another location agreed with the Customer, including the airport, locations within Yerevan, or addresses outside Yerevan. In all cases, the place of pick-up and return must be agreed upon with the Lessor in advance.
Vehicle delivery and return may take place:

• at Caravan Rent A Car office — free of charge
• at Yerevan airport — 9 000 AMD
• at Gyumri airport — 25 000 AMD
• at any address in Yerevan — 4 000 AMD
• outside Yerevan — 150-500 AMD per km depending on distance
• at Tbilisi airport — 100 000 AMD

5.3. Caravan Rent a Car office working hours:
Monday – Sunday
09:00 – 19:00
5.4. Delivery or return of a vehicle outside working hours or on non-working days is charged additionally 4 000 AMD.
5.5. The vehicle is provided in proper condition:

• technically sound
• clean
• with a specified amount of fuel

The vehicle includes free of charge:

• umbrella
• map
• spare wheel
• basic tools
• first aid kit
• fire extinguisher

During the winter season, vehicles are equipped with winter tires.
5.6. The Renter must comply with the vehicle operating rules and refuel the vehicle with appropriate quality fuel.
5.7. At the end of the rental period the Renter must return the vehicle in proper condition together with all documents, tools and accessories.
5.8. When returned, the vehicle must be:

• undamaged
• technically functional
• clean
• with the same fuel level

If damage, defect or loss of vehicle components occurred due to the Renter’s fault, the Renter must fully compensate the damage.
5.9. If the vehicle is returned in dirty condition, an additional cleaning fee of 3 000 AMD is charged.
5.10. If the vehicle is returned with less fuel, a refueling service fee equal to the market price of fuel for each missing liter will be charged.
5.11. Upon delivery and return of the vehicle, the Renter together with the Lessor’s representative inspects the vehicle and signs a Vehicle Pick up and Return Protocol, which forms an integral part of the rental agreement. All defects are recorded in the protocol. The Renter must report any defects before the start of the rental and require them to be included in the protocol. After accepting the vehicle, the Renter loses the right to refer to defects not recorded in the protocol at the moment of vehicle inspection.
5.12. The Vehicle Pick-Up and Return Protocol is drawn up in two copies and retained by each party. It serves as the basis for the inspection and assessment of any defects or damage to the vehicle. The Renter agrees that the Lessor has the right to determine who is responsible for any defects or damage. If the Renter refuses to sign the Protocol upon returning the vehicle, the Lessor may draw it up in the presence of two witnesses and use it as necessary.
5.13. While exploiting the car it is prohibited to transport:

• flammable materials
• explosives
• smuggled goods
• other dangerous or illegal cargo

5.14. The vehicle is prohibited to be used:

• in competitions
• as a towing vehicle
• off-road or on unpaved roads
• as a training vehicle
• as a taxi
• for cargo delivery or transportation

5.15. Independent technical repair is prohibited, except for basic maintenance, including:

• replacing a spare wheel
• topping washer fluid
• replacing bulbs
• similar actions

Installation of additional parts without approval of the Lessor is prohibited.

6. Rental Period and Cost

6.1. The minimum rental period is 1 day. The maximum rental period is unlimited.
The rental period starts at the moment the vehicle is delivered and ends at the moment it is returned.
6.2. The daily rental price in Caravan Rent a Car company is determined individually and depends on:

• the total rental duration
• the current tourist season

Special rates apply for long-term rentals and regular customers.
6.3. If the rental period includes additional hours beyond full days, the cost is calculated as follows:

• up to 3 hours — 25% of the daily rental price
• from 3 to 6 hours — 50% of the daily rental price
• more than 6 hours — 100% of the daily rental price

6.4. The rental price includes:

• vehicle technical maintenance
• all state taxes
• public parking fees in Yerevan (Red Lines)
• MTPL Insurance (Third Party Liability)
• CASCO insurance with Excess/Deductible
• vehicle replacement during technical maintenance
• unlimited mileage

6.5. The rental price does NOT include:

• driver services
• fuel
• car wash
• traffic violation fines
• additional services

6.6. The total rental amount consists of the vehicle rental price and the cost of additional services. The full amount must be paid at the moment of signing the rental agreement. If a prepayment was made earlier, only the remaining balance must be paid.
6.7. Payment methods:

• cash — Armenian Dram (AMD) only
• bank card or bank transfer

When paying cash in foreign currency, the exchange rate of the Central Bank of Armenia applies which may differ from the rate displayed on the website. When paying by ARCA, VISA, MasterCard, Maestro, AMEX, no additional commission is charged.

6.8. If the vehicle is returned earlier than the agreed rental period, the cost will be recalculated based on the actual rental days and the applicable tariff. Regardless of the return time, the return day and the following day are considered full rental days.
As a result of the recalculation, any overpaid amount will be refunded only if the Renter notifies the Lessor at least 48 hours prior to the scheduled return date specified in the agreement. If the notification is made less than 48 hours in advance, no refund will be provided.
6.9. To extend the rental period, the Renter must notify the Lessor in advance and, with the Lessor’s consent, sign a rental extension agreement.
6.10. If the vehicle is returned later than the agreed time, an additional fee is charged regardless of the reason:

• delay up to 3 hours — 50% of the daily rental price
• delay 3–6 hours — 100% of the daily rental price
• delay more than 6 hours — 200% of the daily rental price

6.11. The Renter must pay all additional expenses and fines calculated by the Lessor at the moment of vehicle return according to the applicable tariffs. To cover such expenses, the Renter provides a Security Deposit when signing a rental agreement. The deposit may be used to cover expenses not covered by insurance or not recognized as insured events.
6.12. If the vehicle is not returned within 24 hours after the rental period ends, the Lessor may treat the situation as vehicle theft and may recover the vehicle from any location without notifying the Renter, or contact the police and initiate legal proceedings against the Renter. The Renter is responsible for any items left in the vehicle.

7. Vehicle operation within the territory of Georgia

7.1. With special permission (Power of Attorney) issued by Caravan Rent A Car, the vehicle may also be used within the territory of Georgia, provided the minimum rental period is 2 days. The Renter must notify the Lessor of their intention to travel to Georgia at least 1-2 business days in advance, due to notary office working hours.
7.2. For vehicle operation in Georgia, the Lessor issues the following documents in the Renter's name upon vehicle delivery:

• TPL (Third Party Liability)
• CDW (Collision Damage Waiver)
• Notarized Power of Attorney for border crossing

Validity: up to 15 days.
The processing fee is 30 000 AMD (includes all listed documents).
7.3. If the Renter drives within Georgia without the mandatory TPL insurance, they bear full liability for any incident, including fines for lack of insurance, damage, loss, theft, fire, and other consequences, and are obligated to compensate for harm caused to third parties, their property, health, and passengers of the rented vehicle.
7.4. When operating the vehicle in Georgia, the security deposit must be provided via bank card only to allow for potential subsequent charging of traffic fines captured by photo and video cameras.
Charges are processed with a 10% surcharge on the total amount of the fine.
If the Renter has purchased the "Full CDW with Zero Deductible" package, the Renter’s consent to charge the card as needed is sufficient.
7.5. The Lessor may provide an additional service for vehicle delivery and/or collection within the territory of Georgia, subject to prior agreement between the Parties and technical availability.
Terms and rates:

• Tbilisi — 100 000 AMD (including Tbilisi Airport)
• other locations in Georgia (Batumi, Kutaisi, etc.) — upon prior request; the price is determined by mutual agreement.

The service fee includes:

• issuance of a notarized Power of Attorney for crossing the border between Armenia and Georgia
• issuance of an insurance policy valid in Georgia

Booking procedure:

• the Renter must notify the Lessor at least 1-2 (one to two) business days before the rental start date
• if this notice period is not met, the Lessor does not guarantee the availability of the service

Payment terms:

• payments made within Georgia are accepted exclusively in cash, unless otherwise agreed upon.

8. Insurance, Security Deposit, and Liability for Damage or Loss

8.1. The rental rate includes TPL (Third Party Liability) and CDW (Collision Damage Waiver) with a 150 000 AMD deductible (excess).
8.2. TPL insurance covers damage caused to third parties and their property during the operation of the vehicle. Within the territory of Armenia, the compensation limits are:

• personal injury (health damage, loss of earnings/income, and death of the victim) — up to 3 000 000 AMD per insured event
• property damage to the victim — up to 1 800 000 AMD

8.3. CDW insurance covers vehicle damage and personal injury to the Driver in cases of traffic accidents, fire, theft, and other insured events within the following limits:

• personal injury to the Driver — up to 3 000 000 AMD
• vehicle damage — in full according to the insurance policy terms, except for the non-refundable amount (deductible)

8.4. Deductible (Excess) — the amount the Renter is responsible for paying in the event of damage or theft under the CDW policy. The deductible amount is fixed in the agreement and may be reduced for an additional fee.
8.5. The rental offers three insurance packages to choose from:

• Full CDW with a 150 000 AMD deductible. This package requires a security deposit equivalent to the deductible amount
• Full CDW with a reduced deductible of 70 000 AMD. This package requires an additional daily fee of 5 000 AMD, which is non-refundable under any circumstances. This package requires a security deposit equivalent to the deductible amount
• Full CDW with Zero Deductible. This package requires an additional daily fee of 8 000 AMD, which is non-refundable under any circumstances. No security deposit is required for this package

⚠️ Attention: Even Full CDW with Zero Deductible does not exempt the Renter from following the rules. In the event of serious violations of insurance conditions or contract provisions, insurance coverage may be voided.

8.6. Payment of the security deposit is accepted:

• in cash — only in Armenian Drams (AMD)
• via bank card or bank transfer

To authorize a deposit hold, the bank card details (number and expiry date) must be provided.

8.7. If the vehicle is returned on time and in proper condition, the security deposit is fully refunded to the Renter:

• cash — immediately upon vehicle return
• card — automatically within 30–40 days

If additional expenses are identified that do not exceed the deposit amount, they are deducted from the deposit, and the balance is returned. If expenses exceed the deposit, the deposit is forfeited, and the Renter is liable for the remaining unpaid balance.
8.8. By complying with the terms of this agreement, the Renter significantly limits their financial liability, provided the Lessor (and the Police, if necessary) is notified promptly.
8.9. In the event of any incident, loss, or damage, the Renter must provide an official police report (protocol) issued by the authorized body as prescribed by law, as well as sufficient details regarding other parties involved and the nature of the damage. The Renter must not, under any circumstances, accept third-party claims without proper legal documentation.
8.10. If the Renter has complied with traffic regulations and the terms of this agreement, including insurance provisions, their liability regarding the vehicle and passengers in the event of an accident is limited to the deductible amount, specifically:

• if the Renter is the at-fault party or if there is no other party — liability is limited to the deductible
• if the accident was not the Renter's fault and the liable party is identified — the security deposit is refunded in full
• in case of loss or damage to vehicle components, as well as theft (provided the car keys and registration certificate are present) or fire, the Renter's liability is also limited to the deductible

8.11. If the Renter violates traffic laws or any terms of this agreement, including insurance provisions, they bear full liability for the accident, damage, loss, theft, fire, and other consequences, and are obligated to compensate for all harm and losses caused to the vehicle, passengers, the Lessor, and third parties.
8.12. If the insurance company partially compensates or fully denies coverage for damage to the rented vehicle or harm to third parties, their property, health, or passengers, and such denial is caused by the Renter’s actions or omissions (including breach of insurance rules), or if the case is not recognized as an insured event, the obligation to compensate for damages and harm rests solely with the Renter.

9. Additional Services

9.1 The following additional services are available when renting a vehicle:

• Child seat — 4 000 AMD per day (maximum 20 000 AMD for the entire rental period)
• GPS navigator — 3 000 AMD per day (maximum 15 000 AMD for the entire rental period)
• Driver services without overnight stay — 15 000 AMD per day (maximum 8-10 working hours)
• Wireless internet — 2 000 AMD per day
• Additional driver — 2 000 AMD per day for each driver (maximum 10 000 AMD for the entire rental period per driver)

9.2. All rental terms and obligations specified in these rules also apply to additional services.

10. Force Majeure

10.1. The parties are released from liability for full or partial failure to fulfill obligations if such failure is caused by force majeure circumstances, including:

• earthquake
• flood
• war
• failure of communication systems
• other circumstances beyond the control of the parties