Frequently Asked Questions

Caravan Rent a Car offers several convenient ways to rent a car in Yerevan:

• Online via the website
• By phone
• Via WhatsApp, Viber or Telegram
• By email

Once your request is submitted, we confirm availability and prices

In most cases, no prepayment is required.
However, in certain instances, we may require:

• A small prepayment
• Customer's additional details

This helps guarantee vehicle availability during the peak tourist season

Yes, subject to vehicle availability. However, during the peak tourist season (May-October), we highly recommend booking in advance. This is particularly important if you require:

• An SUV for mountain trips across Armenia
• A family minivan

Yes, modifications or cancellations are free of charge, if you notify us at least 48 hours before the rental starts. On contrary, some penalties will be applied

It is advisable to book 3-7 days in advance

The rental period begins at the actual time of vehicle pick-up.
We typically wait for clients for up to 3 hours, after which the booking may be cancelled

Yes, the service is available:
This is convenient if:

• You prefer not to drive in an unfamiliar country
• Your driver's license is not valid in Armenia or expired
• You are planning a wine tour

The service rate is 15 000 AMD per day

Yes, upon request

The rental price includes:

• TPL (Third Party Liability insurance)
• Full insurance (Collision Damage Waiver with a 150.000 AMD deductible)
• Vehicle maintenance
• Government taxes
• Yerevan public paid parking (Red Lines)
• Unlimited mileage

The price does not include:

• Fuel
• Traffic fines
• Extra services

We accept:

• Cash (in Armenian Drams — AMD)
• Credit/Debit cards — Visa, MasterCard, American Express, ARCA
• Bank transfers (typically used for corporate clients or long-term rentals)

⚠️ If the vehicle delivery takes place in Georgia, payment is only accepted in cash.
Payment is due upon signing the rental agreement and vehicle pick-up

The minimum rental period is 24 hous.
Even if you require a car for a short period (for example, a few hours), the rental will still be charged at the full 24 hours rate

You can pick up and return your car at preferred locations:

• Caravan Rent a Car company office in Yerevan
• Delivery to your address in Yerevan
• Zvartnots Airport, Yerevan, Armenia
• Shirak Airport, Gyumri, Armenia
• Shota Rustaveli Airport, Tbilisi, Georgia
• Other cities in Armenia and Georgia

Car delivery and collection are available upon prior arrangement.
It is convenient for airport pick-ups and travelling around Armenia

Yes, a recalculation is possible, if you notify the company at least 48 hours prior to your return, the rental price will be recalculated based on the actual rental period. If you notify later, the recalculation may not apply

A short delay is not always considered a full extra day.
The calculation is as follows:

• up to 3 hours - 25% of the daily rate
• from 3 to 6 hours - 50% of the daily rate
• more than 6 hours - counted as an additional full rental day

The cost depends on the vehicle pickup and return location.
Actual rates:

• Yerevan Airport - 9 000 AMD
• Gyumri Airport - 25 000 AMD
• Tbilisi Airport - 100 000 AMD
• within Yerevan - 4 000 AMD
• Other cities - approximately 150-500 AMD per km

Vehicle pickup and return are free at the company's office

Yes, the vehicle must be returned in a clean condition and with a full tank, if it was provided in the same condition.
If returned dirty or with less fuel, an additional fee will be charged

Yes, you can pick up or return your car early in the morning or late at night, including at the airport.
Caravan Rent a Car offers 24/7 car delivery and collection at Yerevan Airport and any other requested location by prior arrangement for an additional fee

Our representative will meet you in the arrivals hall immediately after exiting the baggage claim area. You'll easily recognize them by their sign with the Caravan Rent a Car logo.
The airport car pickup process is as simple as possible:

• Communication: Our manager will contact you by phone or messaging app (WhatsApp, Viber, Telegram) immediately after landing
• Escort: You'll be escorted to your car in the airport parking lot, so you won't have to search for it yourself
• Registration: All necessary documents and the rental agreement are prepared on the spot within 5-10 minutes

When returning a car at any airport, it must be left in an official parking lot

A passport and a driver's license are required for car rental.
Tourists must provide:

• The passport used for entry into the country
• A valid driver's license

An International Driving Permit (IDP) is usually not required if the license is written in the Latin alphabet

Yes, most foreign driver's licenses are accepted.
Caravan Rent a Car works with tourists from all over the world, so most national driver's licenses are accepted without any issues.
The main requirements are that the license must be:

• Valid on the territory of Armenia
• Not expired
• Readable in the Latin alphabet

The driver must be between 22 and 70 years of age.
The following is also required:

• A minimum of 2 years of driving experience according to the valid driving license

These are the standard requirements for most car rental companies in Armenia

No, only the person listed in the rental agreement is allowed to drive the vehicle.
This person signs the agreement upon vehicle pick up and return, and the insurance coverage applies only to them.
However, Caravan Rent a Car offers an additional driver service, allowing multiple people to take turns driving the vehicle.
Additional driver requirements:

• A valid driver's license and passport must be provided
• Meet the rental requirements (age from 22 to 70 years old and at least 2 years of driving experience)

Service fee:

• 2 000 AMD per day for each additional driver, but no more than 10 000 AMD for the entire rental period

Important: Allowing a person not listed in the rental agreement to drive the vehicle is prohibited and may result in the insurance coverage being void in case of an accident

Yes, provided you are a citizen of the Republic of Armenia.
Foreign nationals must present the original passport used for entry into the country.
This is a mandatory requirement for processing the rental agreement and insurance policy

Unfortunately, driving experience is calculated from the date the driver's license was issued unless otherwise specified.
To rent a vehicle with Caravan Rent a Car, the following requirements apply:

• A minimum of 2 years of driving experience according to the current driving license
• Age between 22 and 70 years old

Yes, this is not an issue. To rent a car in Armenia, the only requirements are:

• The driver's license must be valid and not expired
• The driving license must not be provided in electronic format
• The license must be readable in Latin characters
• The driver must meet the minimum age and driving experience requirements

The driver's citizenship and the country of license issuance do not need to match

No, a physical driver's license must be presented to rent a vehicle.
Digital versions or photos of documents are not accepted for signing the rental agreement.
Therefore, when renting from Caravan Rent a Car in Yerevan, the driver must provide:

• The original driver's license
• Passport

Car rental prices at Caravan Rent a Car include basic insurance coverages:
✔MTPL insurance (third-party liability)
Covers damage caused to third-parties:

• Health damage coverage - up to 3 000 000 AMD
• Property damage coverage - up to 1 800 000 AMD

✔CASCO insurance with a 150 000 AMD deductible.
Covers damage to the rental vehicle in case of accidents, theft, and other insured events.

• Your maximum financial liability is limited to 150 000 AMD

Deductible is the maximum amount you are liable to pay  in case of damage to the rental vehicle in Armenia.
How it works:
If your deductible is 150 000 AMD:

• Minor damage: if repair costs are 30 000 AMD, you pay only 30 000 AMD from your deductible amount
• Major accident: repair costs are 1 000 000 AMD, you pay only 150 000 AMD, while the remaining 850 000 AMD is covered  by the insurance company

Key advantage:
You know your maximum financial risk in advance.
The deductible helps keep car rental prices in Yerevan, Armenia affordable, while still providing comprehensive insurance coverage for every customer

At Caravan Rent a Car you can choose from 3 full insurance (CASCO) options:
1. Full CDW with a 150 000 AMD deductible (Standard)
You are responsible for damage only up to 150 000 AMD.
Example:

• Damage: 800 000 AMD
• You pay: 150 000 AMD
• The rest is covered by the insurance company

Deposit: 150 000 AMD
Advantage:

• Lowest rental price

2. FULL CDW with a reduced 70 000 AMD deductible
Your financial responsibility is reduced to 70 000 AMD
Extra fee: 5 000 AMD per day
Advantages:

• Reduced deposit of only 70 000 AMD

3. Full CDW with zero deductible
You have zero liability for damage in case of an accident (subject to rental terms).
Extra fee: 8 000 AMD per day
Advantages:

• 0 AMD Liability
• 0 AMD deposit

Important to know
Even with full CASCO coverage, insurance may become invalid if rental terms are violated

• Driving under the influence of alcohol or drugs
• Allowing an unauthorized driver (not listed in the rental agreement) to drive the vehicle
• Intentional damage to the vehicle
• Leaving the accident scene or moving the vehicle without informing Caravan Rent a Car office
• Returning the vehicle with new damage without timely notification from the accident location

⚠️ Important: Even “Full Coverage” does not exempt the renter from following the rules. In case of serious violations, insurance coverage may be declared void.
You can choose the most suitable insurance option for a safe and comfortable car rental experience in Yerevan and across Armenia

The deposit requirement depends on the selected insurance package.

• No deposit: if you choose full CASCO without  a deductible, no deposit is required
• With deposit: if you choose full CASCO with a deductible, security deposit is required

Security deposit can be made by:

• Bank card
• Cash

• Cash - immediately upon vehicle return (if no damage is detected)
• Bank card - released in 30-40 days (depending on the bank)

Important:

• The deposit is fully refunded provided that the vehicle is returned without damage and all rental terms are followed

Yes, by choosing the Full Coverage (No Excess) insurance option.
This option entirely eliminates the renter's financial liability in the event of an incident.
The service fee is 8 000 AMD per day

A non-insured event is a situation in which the insurance company does not cover damage to the vehicle or third parties. In such cases, full financial responsibility lies with the renter.
A non-insured event may occur if the driver violates the rental agreement or the rules of vehicle use.
Such situations include, for example:

• Violation of traffic rules leading to an accident
• Driving under the influence of alcohol or drugs
• Allowing an unauthorized person (not listed in the rental agreement) to drive the vehicle
• Misuse of the vehicle (e.g., racing or off-road driving )
• Intentional damage to the vehicle
• Moving the vehicle from the accident scene without prior notification to Caravan Rent a Car
• Using the vehicle to transport hazardous or illegal goods

In such cases, the insurance company may refuse to cover the damage, and all repair costs or third party compensation must be paid by the renter

No, a passport cannot be used in lieu of a security deposit.
To rent a vehicle with Caravan Rent a Car, a deposit is required via:

• Bank card
• Cash (only in AMD)

The deposit is used to cover:

• Potential fines
• Additional expenses
• Deductible

No, the security deposit is accepted only in Armenian Drams (AMD).
This is related to financial regulations in Armenia.
If you pay the deposit by bank card, the amount will be automatically converted into AMD at the bank's current exchange rate

Yes, the security deposit can be placed using either a debit or a credit card.
Caravan Rent a Car accepts the following cards:

• Visa
• MasterCard
• American Express
• ARCA

The deposit can also be paid in cash.
Deposit refund:

• Cash - immediately upon vehicle return (if no damage is detected)
• Bank card - released in 30-40 days (depending on the bank)

Yes, you can travel freely throughout Armenia.
It is a great way to visit:

• Lake Sevan
• Dilijan
• Tatev
• Goris
• Jermuk

Caravan Rent a Car offers vehicles perfectly suited for mountain roads and long-distance trips across Armenia

For mountain routes, it is recommended to choose an SUV or a crossover.
These vehicles provide:

• Better off-road capability
• Higher ground clearance
• Greater safety on winding mountain passes

Popular choices among tourists:

• Kia Seltos
• Toyota RAV4
• Lexus GX

No, Caravan Rent a Car offers unlimited mileage.
This allows travelers to freely explore all of Armenia and Georgia without extra charges

Yes, a child safety seat is madatory for transporting children up to the age of 7.
Caravan Rent a Car offers child seat rentals for 4 000 AMD per day, but no more than 20 000 AMD for the entire rental period.
This ensures your child's safety while traveling across Armenia

Yes, cross-border travel to Georgia is permitted.
In order to cross the Armenian-Georgian border, we will prepare all the required documents:

• Notarized power of attorney: We will prepare special authorization for the vehicle to cross border
• Georgian vehicle insurance: We will issue a valid insurance policy for driving in Gerogia
• Rental period: This service is available for rentals starting from 2 days
• Prior request: Please inform us about your travel plans 1–2 business days in advance so we have enough time to notarize the documents

Caravan Rent a Car provides a full set of documents required for cross border travel

The cost for a cross-border permit to Georgia, including vehicle insurance is  30 000 AMD.
The price includes:

• Notarized power of attorney for Georgia travel
• Georgian mandatory vehicle insurance (MTPL)

This is a standard procedure for crossing the Armenia–Georgia border

Yes, Caravan Rent a Car offers car delivery and collection services in Georgia. This is a convenient option if you plan to start your journey in Armenia and finish it in Georgia or vice versa.
Terms and pricing:

• Tbilisi: the service costs  100 000 AMD (includes pick up or drop off within Tbilisi or at Tbilisi International Airport)
• Other destinations: delivery to Batumi, Kutaisi, and other locations in Georgia is available upon prior request (the price is calculated individually)
• What is included in the price: the price already includes a notarized power of attorney and the issuance of a Georgian insurance policy

Important: To arrange cross-border vehicle delivery or return, please book your car at least 2-3 business days in advance so we can prepare all required international documents

• A security deposit must be provided via a bank card
• All traffic fines must be settled before departing from Georgia

⚠️ Important travel update for Georgia:
Starting from 2026, mandatory medical insurance is required for all foreign visitors (purchased separately)

These are the important rules to follow:

• Call Caravan Rent a Car via the 24/7 number
• Do not move the vehicle until all documents are processed

Yes, all vehicles are equipped with winter tires during winter season.
Winter tires are typically installed from November to March, ensuring safe driving on Armenia's mountain roads

Contact our support team.
Caravan Rent a Car provides 24/7 customer support, so we are always ready to assist you.
We will either fix the technical issue or provide a replacement vehicle of the same class

If you rent a car in Yerevan, Armenia and receive a traffice fine, the payment method depend on how the violation was recorded - by a police officer or traffic cameras:
If the fine is issued by the police on the spot:

• You will receive a payment receipt
• The fine can be paid at any bank in Armenia using the issued receipt

If the violation is recorded by traffic cameras:

• The fine is initially issued to the rental company (vehicle owner)
• The Traffic Police of Armenia will then reissue it to the driver specified in the rental agreement 
• The fine can be checked and paid online at police.am or at the border upon departure

Important:

• Camera-recorded fines may appear 2–6 weeks after the violation
• In some cases, the notification may arrive after the rental period has ended

Recommendation:

• Follow traffic rules in Armenia to avoid fines and additional expenses during your trip in Yerevan and across the country

Caravan Rent a Car is one of the first local rental companies in Yerevan.
Our advantages:

• 15 years of experience
• Transparent pricing with no hidden fees
• Vehicles suitable for mountain trips
• Cross-border travel to Georgia 
• 24/7 customer support

The quality of the company’s service is confirmed by numerous reviews from tourists on independent platforms, which you can read here