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FAQ

Questions of our customers with the answers are presented on this page. Here you can find the answers to the questions you are interested in. In case you cannot get the answers to the questions you are concerned with, don’t hesitate to submit them by filling in and sending a special form below.

News

New Logan and Sandero failed NCAP crash tests

The European New Car Assessment Programme (NCAP) released the safety ratings of two new models Dacia/Renault Logan and Sandero Stepway.

1. If I want to reserve a car in advance, how should I deal?

2. Is it possible to rent a car from the offices without reservation in advance?

3. How to get acquainted with the rental agreement?

4. What documents are necessary to rent a car?

5. What are the limitations for renting and driving a car?

6. Where is it possible to pick up and drop off the car?

7. What is the age to rent a car?

8. Where is it allowed to run the car? Can I leave for Georgia or Nagorno-Kharabagh by the rented car?

9. I have reserved a car and I should pick it up at the airport. How can I find your employees there?

10. I want to rent a car from your company. Can another driver run it?

11. What do the quoted prices of car rental include?

12. What are the modes of payment?

13. Do you require a prepayment or a credit card number in advance?

14. How long does it take to restore the blocked deposit?

15. I have reserved a car from your company in advance. Can I be sure that the corresponding car will be provided to me?

16. Is it obligatory to present a "confirmation of reservation" when hiring the car?

17. How to change the already made reservation?

18. Is it possible to drive the presented cars in winter?

19. How to deal in case of car accident?

20. What to do if there is a problem with the car on non-working day or non-working hour?

21. What documents are necessary when driving the rented car?

22. Should I pay a penalty if my flight has been delayed or cancelled?

23. Should the car be returned to you in a clean state and with a full tank of fuel?

24. How to deal if I don’t manage to return the car on the deadline?

25. Are there any advertisement signs on your cars?

26. What necessaries are provided together with the cars?

27. What other services does your company provide?

28. What are the advantages of your rent-a-car office?

29. Are the displayed photos of the cars corresponding to real cars?

30. I don’t know Armenia. How can I get information about your country and particularly, about the traffic?

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